Handelsbanken reveals secret behind good client satisfaction scores

The head of pensions and savings at the bank, Cibyl Ekstrøm Kjerstad, says clients are more aware and want advisors that can explain the market.
Cibyl Ekstrøm Kjerstad, head of savings and pensions at Handelsbanken.
Cibyl Ekstrøm Kjerstad, head of savings and pensions at Handelsbanken.
by synnøve prytx berset, translated by catherine brett

In a recent Norwegian client satisfaction survey, conducted by Nordic market research firm EPSI, Handelsbanken came out on top.

Already a subscriber?Log in here

Read the whole article

Get access for 14 days for free. No credit card is needed, and you will not be automatically signed up for a paid subscription after the free trial.

With your free trial you get:

  • Access all locked articles
  • Receive our daily newsletters
  • Access our app
  • Must be at least 8 characters, including three of: Uppercase, lowercase, numbers, symbols
    Must contain at least 2 characters
    Must contain at least 2 characters

    Get full access for you and your coworkers

    Start a free company trial today

    Share article

    Sign up for our newsletter

    Stay ahead of development by receiving our newsletter on the latest sector knowledge.

    Newsletter terms

    Front page now

    Further reading